a99 Terms and Conditions — Know Your Rights Before You Play

1 Acceptance of Terms

By accessing the a99 website, downloading the a99 app, registering an account, or placing any bet on the a99 platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of a99, including registered players, visitors, and anyone who interacts with any part of the a99 platform.

If you are using a99 on behalf of another person, you confirm that you have the authority to bind that person to these terms and that they have also read and agreed to them. a99 does not accept registrations made on behalf of third parties for the purpose of circumventing these terms.

2 Eligibility

To open and use an a99 account, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be a natural person — corporate or institutional accounts are not permitted at a99.
• You must not be a resident of any jurisdiction where online gaming is prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee of a99 or any of its affiliated companies.
• You must not be subject to any self-exclusion order, whether placed through a99 or through any other gaming platform.

a99 reserves the right to request proof of age and identity at any time. If a player cannot provide satisfactory verification, a99 may suspend the account and withhold withdrawals until verification is complete. This is not a punitive measure — it is a standard safeguard that protects both the player and the platform.

3 Account Registration

Each player is permitted to hold exactly one a99 account. Opening multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is a violation of these Terms and Conditions. a99 uses automated systems to detect duplicate accounts and will close all associated accounts if a breach is identified.

When registering at a99, you are required to provide accurate and complete information. This includes your full legal name, date of birth, and a valid contact method. You are responsible for keeping your account information up to date. If your contact details change, please update them in your a99 account settings promptly.

Your a99 account credentials — username and password — are your responsibility. Do not share your login details with anyone. a99 will never ask for your password via email, chat, or phone. If you believe your account has been accessed without your authorisation, contact a99 support immediately and change your password.

• Account registration at a99 is free of charge.
• You may only register one account per household or shared device.
• a99 reserves the right to decline any registration without providing a reason.
• Accounts registered with false information may be closed without notice and any balance forfeited.

4 Deposits and Withdrawals

All financial transactions at a99 are conducted in Bangladeshi Taka (BDT). a99 currently supports deposits and withdrawals via bKash and Nagad. No bank account or credit card is required to transact at a99. Minimum and maximum deposit and withdrawal amounts are displayed in your a99 account at the time of transaction.

Deposits at a99 are credited to your account balance immediately upon confirmation from the payment provider. If a deposit does not appear in your a99 balance within 10 minutes of a confirmed bKash or Nagad transaction, please contact a99 support with your transaction reference number.

Withdrawals at a99 are processed to the same payment method used for the most recent deposit. This policy exists to prevent money laundering and to protect players from unauthorised withdrawals. Withdrawal processing times at a99 average under five minutes during normal operating hours.

• a99 does not charge fees on deposits or withdrawals. Your payment provider may apply their own transaction fees.
• Withdrawals of bonus-derived funds are subject to the wagering requirements described in Section 5.
• a99 may request identity verification before processing a withdrawal above a certain threshold.
• Withdrawals to a different payment method than the one used for deposit require additional verification.

5 Bonuses and Promotions

a99 offers bonuses and promotions to both new and existing players from time to time. Each promotion at a99 has its own specific terms, including wagering requirements, eligible games, minimum deposit amounts, time limits, and maximum withdrawal caps on bonus winnings. These terms are published on the relevant promotion page and must be read before claiming any offer.

Bonus funds at a99 are held separately from real money funds in your account. When you place a bet, real money funds are used first unless the promotion specifies otherwise. Bonus funds become available for withdrawal only after the applicable wagering requirement has been met in full.

• Wagering requirements at a99 are calculated based on the bonus amount unless stated otherwise.
• Not all games at a99 contribute equally to wagering requirements. Game contribution rates are listed in each promotion's terms.
• Bonuses at a99 are intended for personal use only. Using multiple accounts to claim the same bonus is prohibited.
• a99 reserves the right to withdraw any bonus offer at any time without prior notice.
• If a99 determines that a bonus has been claimed in bad faith or through abuse, the bonus and any associated winnings may be voided.

6 Game Rules and Fairness

All games available at a99 use certified Random Number Generator (RNG) technology that has been independently audited. The outcomes of every game at a99 — including live dealer games, slots, fishing games, and crash games — are genuinely random and cannot be predicted, manipulated, or influenced by a99 or any third party.

Each game at a99 has its own set of rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. a99 is not responsible for losses incurred as a result of a player misunderstanding the rules of a game.

• In the event of a technical fault during a game round at a99, the round will be voided and all bets returned.
• If a game result is disputed, a99 will review the server-side game log, which is the definitive record of all game outcomes.
• Published Return to Player (RTP) percentages at a99 are theoretical averages calculated over a large number of rounds and do not guarantee individual session results.
• Live dealer game results at a99 are determined by physical game equipment operated by trained dealers and are not subject to RNG.

7 Prohibited Conduct

The following activities are strictly prohibited at a99 and will result in immediate account suspension and potential forfeiture of funds:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the a99 platform without human input.
• Exploiting software bugs, glitches, or errors in any a99 game or platform feature. Any winnings generated through exploitation of a known or unknown bug will be voided.
• Colluding with other players at a99 to gain an unfair advantage, particularly in live dealer games.
• Attempting to launder money through the a99 platform by depositing funds with no intention of genuine gaming activity.
• Providing false identity information during registration or verification at a99.
• Accessing a99 from a jurisdiction where online gaming is prohibited, using a VPN or other method to disguise your location.
• Threatening, harassing, or abusing a99 support staff or other players in any communication channel.

8 Responsible Gaming

a99 is committed to promoting responsible gaming across its entire player base. Gaming at a99 is intended to be a form of entertainment. If it stops being enjoyable or starts to feel like an obligation, a99 encourages you to use the responsible gaming tools available in your account.

• Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit at a99.
• Loss limits: Restrict how much you can lose within a defined period at a99.
• Session time reminders: Receive a notification after a set amount of continuous play time at a99.
• Self-exclusion: Exclude yourself from a99 for a defined period or permanently. Self-exclusion takes effect immediately.

To access these tools, go to the Responsible Gaming section of your a99 account settings. If you need help or want to speak to someone about your gaming habits, a99 support is available around the clock.

9 Intellectual Property

All content on the a99 platform — including but not limited to the a99 logo, game graphics, interface design, text, software, and promotional materials — is the intellectual property of a99 or its licensed content providers. You may not copy, reproduce, distribute, or create derivative works from any a99 content without prior written permission.

Your a99 account grants you a limited, non-exclusive, non-transferable licence to access and use the a99 platform for personal entertainment purposes only. This licence does not include the right to sublicense, sell, or commercially exploit any part of the a99 platform or its content.

10 Limitation of Liability

a99 provides its platform on an "as is" basis. While a99 makes every effort to ensure the platform is available, accurate, and free from errors, a99 does not guarantee uninterrupted access or that the platform will be free from technical issues at all times.

• a99 is not liable for losses caused by internet connectivity issues on the player's side.
• a99 is not liable for losses caused by a player's failure to read and understand game rules or promotion terms.
• a99's total liability to any player in connection with any single incident shall not exceed the amount deposited by that player in the 30 days preceding the incident.
• a99 is not liable for any indirect, consequential, or punitive damages arising from the use of the platform.

Nothing in these terms limits a99's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

11 Privacy and Data

a99 collects and processes personal data in accordance with its Privacy Policy. By registering at a99, you consent to the collection and use of your personal data as described in that policy. a99 does not sell your personal data to third parties. Data is shared only with payment processors and, where legally required, with regulatory or law enforcement authorities.

For full details on how a99 handles your data, including your rights under applicable data protection law, please read the Privacy Policy.

12 Changes to Terms

a99 reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, a99 will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. Continued use of the a99 platform after the effective date of any changes constitutes acceptance of the updated terms.

If you do not agree with any changes to these terms, you should stop using a99 and close your account before the changes take effect. Any balance in your account at the time of closure will be processed for withdrawal in accordance with the terms in effect at that time.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you believe your account has been treated in a way that is inconsistent with these terms, please contact the a99 support team. a99 support is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within your a99 account after login.
• Response time: a99 aims to respond to all support queries within 2 hours.

For disputes that cannot be resolved through direct contact with a99 support, the matter will be escalated to a99's internal disputes team, who will review the case and provide a written decision within 5 business days.