At a99, we believe gaming should always be fun. The moment it stops feeling like entertainment and starts feeling like pressure, something needs to change. This page explains the tools, resources, and commitments a99 has in place to make sure every player on our platform can game responsibly.
Gaming at a99 is meant to be a form of entertainment — something you do for fun, not something you feel forced to do. We know that for the vast majority of our players, that is exactly what it is. But we also know that for some people, gaming can become a problem. That is why a99 takes responsible gaming seriously, not just as a legal obligation, but as a genuine commitment to the wellbeing of every person who plays on our platform.
a99 has built a full suite of responsible gaming tools directly into the platform. These tools are free to use, easy to access, and designed to give you real control over how you play. Whether you want to set a spending limit, take a short break, or exclude yourself from a99 entirely, the option is always there — no questions asked, no waiting period.
We also train our support team to recognise the signs of problem gambling and to respond with care and without judgment. If a99 notices patterns in your account that suggest your gaming may be causing harm, we will reach out proactively. Your wellbeing matters more to us than your deposit balance.
All responsible gaming tools at a99 are available in your account settings at any time. You do not need to contact support to activate a deposit limit, session reminder, or self-exclusion. You can do it yourself, instantly.
Based on a99 platform usage data. All tools are available free of charge to every registered player.
Every one of these tools is available directly inside your a99 account. No forms to fill, no waiting. Just open your settings and take control.
Set a daily, weekly, or monthly deposit limit on your a99 account. Once you reach your limit, a99 will not allow any further deposits until the period resets. You can lower your limit instantly, but increasing it requires a 7-day cooling-off period — this is intentional, to protect you from impulsive decisions.
Decide in advance how long you want to play in a single session at a99. When your time is up, a99 will display a clear notification and log you out automatically if you choose. This tool is especially useful if you find yourself losing track of time while playing live games or fishing games at a99.
a99 can send you a pop-up reminder at regular intervals — every 30, 60, or 90 minutes — showing you how long you have been playing and how much you have spent or won in that session. It is a simple nudge to pause, reflect, and decide whether you want to keep playing or call it a day.
Need a short break from a99? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time your a99 account will be temporarily suspended — you will not be able to log in, deposit, or place bets. Your account and balance will be waiting for you when the period ends.
If you feel that gaming at a99 is causing serious harm to your life, finances, or relationships, you can self-exclude for a minimum of 6 months or permanently. During self-exclusion, a99 will close your account, cancel any active bonuses, and ensure you cannot re-register. This is the strongest tool a99 offers and it is irreversible for the chosen period.
Set a maximum amount you are willing to lose in a day, week, or month at a99. Once your loss limit is reached, a99 will prevent you from placing further bets until the period resets. Like deposit limits, loss limits can be reduced immediately but can only be increased after a mandatory 7-day review period.
Problem gambling does not always look obvious. It can creep up gradually, and many people do not realise there is an issue until it has already caused real damage. a99 wants you to be aware of the warning signs so you can act early — for yourself or for someone you care about.
If you recognise several of the signs listed here in your own behaviour, please use the responsible gaming tools in your a99 account or reach out to a99 support. There is no shame in asking for help. Our team will respond with care and without judgment.
If you are in immediate financial distress as a result of gambling, please stop playing at a99 immediately and contact our support team. We will help you activate self-exclusion and point you toward appropriate support resources.
Spending more money on gaming than you can afford to lose, or borrowing money to fund your play at a99.
Chasing losses — continuing to play at a99 in an attempt to win back money you have already lost.
Hiding your gaming activity from family members or lying about how much time or money you spend at a99.
Feeling anxious, irritable, or restless when you are not able to play, or when you try to cut down on gaming.
Losing track of time while playing at a99 and regularly playing for much longer than you originally intended.
Neglecting work, family, or social responsibilities because of time or money spent on gaming at a99.
Using gaming at a99 as a way to escape from stress, depression, anxiety, or other personal problems.
Repeatedly trying to cut down or stop gaming at a99 but finding yourself unable to follow through.
Answer these questions honestly. If you find yourself saying "yes" to three or more, it may be time to use one of a99's responsible gaming tools or speak to our support team.
Have you ever spent more money at a99 than you originally planned to in a single session?
Have you ever felt the urge to keep playing at a99 in order to win back money you had already lost?
Have you ever borrowed money or sold something in order to fund your gaming at a99?
Has anyone close to you — a family member or friend — ever expressed concern about how much time or money you spend at a99?
Have you ever felt guilty or ashamed about your gaming activity at a99 after the session ended?
Have you ever missed work, skipped a family event, or neglected an important responsibility because you were playing at a99?
Do you find yourself thinking about gaming at a99 frequently, even when you are doing other things?
Have you ever tried to set limits on your gaming at a99 but found it difficult or impossible to stick to them?
If you answered yes to three or more questions, please consider activating a deposit limit, cool-off period, or self-exclusion in your a99 account settings. You can also contact a99 support at any time — we are here to help, not to judge.
Using a99's responsible gaming tools takes less than two minutes. Here is exactly how to do it.
Go to a99.pro and log in with your registered mobile number and password. If you have not yet registered, create a free a99 account — it only takes a minute.
Click on your profile icon in the top right corner of the a99 platform. Select "Account Settings" from the dropdown menu that appears.
Inside Account Settings, find the "Responsible Gaming" tab. This is where all of a99's player safety tools are located — deposit limits, session limits, reality checks, cool-off periods, and self-exclusion.
Select the tool you want to use, enter your preferred settings, and confirm. Most tools take effect immediately. Self-exclusion is permanent for the chosen period and cannot be reversed by contacting support.
Every player who registers at a99 must confirm they are 18 years of age or older. a99 reserves the right to request identity verification documents — including a national ID or passport — at any time. Accounts that cannot be verified as belonging to an adult will be closed immediately and any deposited funds returned.
If you share a device with younger family members, a99 strongly recommends that you always log out of your a99 account when you are not using it, and that you never save your login credentials on a shared device. If you suspect a minor has accessed your a99 account, contact support immediately.
Any a99 account found to belong to a person under the age of 18 will be permanently closed without notice. All funds in the account will be returned to the original payment source. a99 may also report the matter to relevant authorities where required by law.